Portal Overview Video Guide

28 Wolcott St
Providence, RI 02908

Entrance location

Upon onboarding, you will be assigned an access code to enter the studio.

The studio is accessible for gear pickup, drop-off, and any other work-related activities.

Studio Access:

Use your assigned code to enter the studio.

Ensure you follow all studio protocols and respect the equipment and workspace.

If you encounter any issues with access, contact a team member immediately for assistance.

Having your access code and understanding the studio protocols will help maintain smooth operations and security.

Weekly Timeline Review Meeting

We hold a mandatory Timeline Review Meeting every Monday from 12:00–1:00 PM (EST).
If you are scheduled for events that week, attendance is required.

Meeting Link:
Join Zoom Meeting

Purpose of the Meeting:

• Review the high-level details of the week’s events.

• Ensure all shooters are aligned and prepared.

• Address logistics and questions early in the week.

• For new shooters in training: schedule your Talent Review Meeting during this call.

Expectations:

• Timelines are sent out every Monday morning via email and group message.

• Review promptly upon receipt.

• Address questions/logistics within 24 hours (avoid last-minute clarifications the day before or day of).

• Come to the meeting prepared with any notes or clarifications.

Clear communication, preparation, and proactive scheduling of training reviews ensure smooth coordination, growth, and successful shoots every time.

Town Hall Meeting Link

(Every Wednesday at 11am EST) This meeting is optional, but attending is encouraged to receive weekly updates on the company's developments.

Our Town Hall Meetings are held weekly to keep everyone aligned and informed. These meetings are optional, but attendance is strongly encouraged as they provide:

• Company Updates – Key developments, progress, and upcoming initiatives.

• Department Highlights – Wins, challenges, and focus areas across the team.

• Open Communication – A chance to hear directly from leadership and ask questions.

By attending, you’ll stay up to date on where the company is headed and how your work connects to the bigger picture.

Per MMC agreements, all team members are required to attend our MMC meetings. Attendance is mandatory for the monthly meeting held once a month for all shooters. These meetings are essential for staying updated on company policies, procedures, and any new developments.

Talent Development Meeting Link (First Wednesday of Every Month 11:30am EST) (Mandatory)

Our Talent Development Town Halls are a free resource designed exclusively for our shooters. These sessions bring together industry experts who share their knowledge, strategies, and insider perspectives to help our team grow in both skill and mindset.

Each meeting is an opportunity for shooters to:

• Learn from experts across photography, videography, creative direction, and business.

• Sharpen technical skills while gaining practical insights that can be applied on the job right away.

• Stay ahead of industry trends by hearing first-hand what’s working in today’s creative landscape.

• Engage in open Q&A and connect directly with leaders who have walked the path of professional growth.

By investing in continuous education and mentorship, these Town Halls are more than just meetings—they’re a platform for growth, collaboration, and becoming the best in the industry.

Meeting Requirements:

• Monthly Meetings: Mandatory for all shooters, held once a month.

• Additional Meetings: May be scheduled as needed and will require your attendance.

Regular attendance at these meetings ensures that everyone is aligned and informed, contributing to the overall success and professionalism of the team.

Please note that attendance will also be considered when grading the tier systems.Per MMC agreements, all team members are required to attend our MMC meetings. Attendance is mandatory for the monthly meeting held once a month for all shooters. These meetings are essential for staying updated on company policies, procedures, and any new developments.

Meeting Requirements:

• Monthly Meetings: Mandatory for all shooters, held once a month.

• Additional Meetings: May be scheduled as needed and will require your attendance.

Regular attendance at these meetings ensures that everyone is aligned and informed, contributing to the overall success and professionalism of the team. Please note that attendance will also be considered when grading the tier systems.

Group Department Emails

Our Group Department Emails are set up so teams can communicate more clearly and stay aligned. Each department has its own group email address, which allows messages to be delivered directly to the right people without confusion.

Group Emails Directory

At Move Mountains Co., we strive to position ourselves as industry leaders in the high-end creative market. Our clients expect premium photo and video services, and it’s essential that our team embodies the same professionalism and excellence. This document outlines our Zoom call etiquette expectations to uphold our brand's high standards. For more details, please see the attached link:

Zoom Call Etiquette Policy

Travel Preferences Form
Food Preferences Form
Team Member Preferences Form

Use this link to set up a time to confirm all weddings you are planning to shoot for the quarter:

Schedule Confirmations Calendar

If you need to adjust your schedule, please follow the appropriate steps to ensure a smooth transition. If you are looking to drop a wedding, it is your responsibility to find coverage for your assignment. Once you have secured someone to take your place, please complete the scheduling adjustment form linked below. This will help us update our records and ensure that couples are informed about their shooter in a timely manner:

Scheduling Adjustment

Weekly Timeline Review Meeting

We hold a mandatory Timeline Review Meeting every Monday from 12:00–1:00 PM (EST).
If you are scheduled for events that week, attendance is required.

Meeting Link:
Join Zoom Meeting

Purpose of the Meeting:

• Review the high-level details of the week’s events

• Ensure all shooters are aligned and prepared

• Address logistics and questions early in the week

Expectations:

• Timelines are sent out every Monday morning via email and group message.

• Review promptly upon receipt.

• Address questions/logistics within 24 hours (avoid last-minute clarifications the day before or day of).

• Come to the meeting prepared with any notes or clarifications.

• For new shooters in training: schedule your Talent Review Meeting during this call.

Clear communication and preparation in these meetings ensure smooth coordination and a successful shoot.

Move Mountains Co maintains a strict and professional dress code to ensure that our team presents a cohesive and polished image, consistent with the high-end and upscale venues we serve. Adherence to the dress code is mandatory, with a zero-tolerance policy in place.

Male Example

Female Example

Here’s a link to the “How We Do It” portal. This resource will provide you with a comprehensive understanding of how to shoot a MMC wedding.

HWDI PDF Guide

HWDI Video Guide

Here’s a link to our on-the-go field guide designed to help you capture all the shots we’re aiming for. Please keep it open while shooting to ensure your work matches the quality of the examples!

Shooter Field Guide

Lead Videographer Intake

Second Videographer Intake

Shadow/Assist Intake

Intakes Overview

Intakes are essential reports that each team member must fill out at the end of the event. They serve several critical purposes:

Daily Report:

Provide a summary of how the day went, including any notable events or issues.

File Counts:

Document the number of files and footage captured during the event.

Invoicing:

Intakes are also used for invoicing, ensuring accurate and timely payment for your work.

Submission Requirements:

Intakes must be submitted the night of the event after the footage has been delivered to the studio and uploaded.

Timely submission ensures smooth processing and helps maintain high standards of service and accountability.

The importing process is a crucial step to ensure that all footage and audio from your shoots are properly transferred and organized. This process involves several key steps, from removing all cards from equipment to uploading and organizing files on the server. As the primary shooter, you are responsible for ensuring that all event footage and audio, including your second shooter’s cards, are uploaded correctly.

For an in-depth, step-by-step breakdown of the importing process, please refer to our detailed guide here. This guide covers everything you need to know to complete the import process smoothly and efficiently.

Importing Portal

Book Feedback Session

At Move Mountains Co, we are committed to investing in our team, fostering continuous improvement, giving back to our community, and ensuring our clients receive the highest quality video production services.

Our core values revolve around the belief that our team's growth directly contributes to our success. We provide regular feedback and are always available to answer questions to help you enhance your video production skills and performance. Whether you are looking to refine your techniques or seek guidance on your professional journey, we are here to support you.

We encourage our team members to schedule dedicated feedback sessions to discuss their progress and areas for improvement. You can easily book a session through this link:

Schedule a Feedback Session.

At Move Mountains Co, we believe that by investing in our people, we create a positive impact on our community and deliver exceptional results for our clients. Your development is our priority, and we are committed to helping you reach your full potential.

We are excited to announce that we will be incorporating Super 8 filming for all our upcoming wedding videos. This unique format will add a beautiful, nostalgic touch to our work, and it's essential that everyone is fully knowledgeable about the Super8 Rhonda.

Important Steps:

1. Read the User Guide: Familiarize yourself with the features, operation, and maintenance of the Rhonda CAM by reading the user guide here:

Super8 Guide

2. Complete the Test: Ensure you are ready to shoot with the Super 8 by taking this mandatory test:

Super8 Test

We will be checking all submissions and tracking completion.

3. Schedule Training if Needed: If you need additional in-studio training, please schedule a session using this

In Studio Training

Here is an instruction on how to obtain your drone license:

FAA Site

Please use this study guide from FAA to prepare yourself for the test:

FAA Study Guide

Here is also a Youtube study guide:

Youtube Study Guide

There will be 2 hours given to take the test and 60 questions in total. You need to get at least 42 correct.

The test costs $175 which you will get reimbursed if you pass.

A Temporary License will be available within 7 business days after passing.

At MMC, we value the hard work and dedication of our shooters. To show our appreciation, we've established a comprehensive rewards program designed to recognize and reward your efforts.

Our rewards program includes various incentives and benefits tailored to enhance your experience and motivate continual excellence. From performance bonuses to exclusive perks, we strive to provide meaningful rewards that align with your contributions.

For a detailed breakdown of the different rewards available, please visit our Rewards Program Page. This page provides all the information you need to understand the program and how you can benefit from it.

Shooter Tier Program

Our Shooter Tier Program establishes levels (Shooter 1 through Shooter 5) that determine your pay rate and eligibility. Placement in the program is based on performance, reliability, and consistency with company standards.

Please note:

• Pay rates are tied directly to your tier.

• These rates assume shooters meet all gear requirements outlined in our How We Do It guide.

• You can view the full gear requirements here: How We Do It Guide.

The tier system ensures fairness, rewards growth, and creates a clear path for shooters to advance in both responsibility and compensation.

Frequently Asked Questions: Payments for Contractors

When will I receive payment for my work?

Payments for contractors are made on a Net 30 basis, which means you will receive your payment 30 days from the delivery of the completed project.

What does "Net 30" mean?

"Net 30" refers to the payment term where your payment is due 30 days after the final delivery of the project. For example, if you deliver the project on September 1st, you can expect to receive payment by October 1st.

Who do I contact if I haven't received payment after 30 days?

If you haven't received your payment after the 30-day period, please contact the payroll team at payroll@movemountains.co. They will assist you in resolving the issue.

Can I request early payment?

Currently, early payment requests are not accommodated. All payments are processed on the Net 30 schedule as outlined in your contract.

How are payments processed?

Payments are processed through the payment method you provided during onboarding. Please ensure your payment details are up to date in the portal to avoid delays.

What should I do if I notice an error in my payment?

If you notice any discrepancies in your payment, please reach out to the payroll team immediately with the details of the issue at payroll@movemountains.co. They will investigate and correct any errors as quickly as possible.

Hotel Form - Overnight Stay
Travel Wedding Portal

We are a high-performance, high-character team. Our culture is built on respect, professionalism, and personal responsibility.

• Treat every team member with courtesy, dignity, and respect.

• Jokes or comments involving gender, sexuality, physical appearance, race, or personal relationships are off limits.

• Flirting, romantic advances, or sexual comments toward team members — on or off the job — are prohibited.

• Keep conversations and physical contact professional at ALL times.

• If someone says a comment or behavior made them uncomfortable, we listen, own it, and adjust immediately.

Bottom line: We are here to serve our clients and represent the brand.
Professional first. Always.

You may encounter guests who are overly friendly, drunk, or crossing personal boundaries.
You are never expected to tolerate inappropriate behavior from a guest, groomsman, bridesmaid, or anyone on-site.

Examples of inappropriate behavior:

• Sexual comments or jokes

• Unwanted touching (hand on back, shoulder rubs, grabbing gear, blocking your path)

• Drunk / aggressive behavior

• Requests that cross personal boundaries (“Come take a shot with us,” etc.)

If something feels off, it is off.
You have the right to remove yourself from any uncomfortable situation immediately.

How to respond (Script):

“I’m here working, please do not touch me or my equipment.”
“That comment is inappropriate. I need you to stop.”

If it continues → escalate to the planner on-site or call your manager.

“We need you to handle this. A guest is behaving inappropriately toward our staff.”

Our client contract states:

• If a guest or vendor is acting inappropriately OR your safety is compromised,
  you may stop coverage and leave the event.

• The couple remains responsible for full payment.

• Management will back your decision — no questions asked.

You are not alone, and you are not expected to “push through it.”

• No retaliation for reporting concerns.

• No punishment for calling out inappropriate behavior.

• Your safety comes before photos or footage.

If something happens:

• Report it immediately to Yan or Sean.

• Document what happened (name, location, brief summary).

We would rather lose a client than allow a team member to feel unsafe.

We are professional, not personal
We set boundaries with confidence
We escalate instead of tolerate
No touching, flirting, or suggestive comments — internally or externally

You can bill 56 cents per mile after the first 120 miles (roundtrip) from our Providence location.

Travel Calculator

Bill for the contracted time only. This is the time the couple has booked us for. For example, if the couple has contracted us for 8 hours from 12 PM to 8 PM, you bill for those hours regardless of early arrival for gear pickup or event setup. Billable time starts and ends according to the scheduled shooting time, not your return to the studio or other activities.

Tier assessments can be scheduled at any point throughout the year. Use the link found in this portal to schedule a time for an assessment. First, submit the prescreen questionnaire, and a manager will reach out to determine whether an assessment is necessary.

Yes, insurance is mandatory for all shooters at Move Mountains Co. It protects you, your equipment, and the company from potential liabilities and unforeseen events. Having insurance ensures that you are covered in case of accidents, equipment damage, or other incidents that may occur during a shoot.

Insurance Recommendation

For HR Needs:

Email: hr@movemountains.co

For Scheduling Needs:

Email: scheduling@movemountains.co

Please use the appropriate email address for your specific needs to ensure your inquiries are directed to the right team and addressed promptly.